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How to Improve Banking Processes using Workflow Management Software?

Maria Christine Johnson

Feb 28 2022
workflow management in banking

According to recent developments in the banking industry, the concept of hyperautomation is gaining prominence. Hyperautomation refers to the integration of advanced technologies such as artificial intelligence, machine learning, robotic process automation (RPA), and natural language processing (NLP) to automate and optimize complex business processes. By incorporating hyperautomation into the banking sector, financial institutions can further enhance their operational efficiency and improve customer experiences. Let’s explore how hyperautomation can address the challenges mentioned in the existing article.

Now, financial institutions around the world have many processes that are regulated by rules. These rules change often depending upon the economic situation of the country. Banks have to satisfy compliance rules that have been set in place. Every transaction and process have to be tracked, executed and recorded. This increases the load on banking staff who have to work on countless spreadsheets and ensure they are true to their data. Process consistency has to be maintained no matter how complex the process is, which thereby increases the labor costs. Therefore, banks and financial organizations are spending a lot of money just to compile the information and construct the data. No access to real-time data, human errors and incorrect information costs money to the financial institutions. 

Related article: The Role of Generative AI in Loan Origination System

Why Do You Need to Automate the Banking Process?

The introduction of automation in the banking process will increase overall productivity, reduce costs, enhance customer experience, and pave the way for hyperautomation—a transformative approach that combines advanced technologies to streamline operations and achieve unprecedented levels of efficiency. Let’s discuss how workflow automation and hyperautomation will have a great impact on the various shortcomings of the banking sector.

Disparate Data systems: 

Hyperautomation can help address the inefficiencies caused by disparate data systems in banking processes. By leveraging AI-powered tools and technologies, financial institutions can integrate and automate data collection, compilation, and integration processes. These tools can consolidate and clean up large volumes of data, ensuring accuracy and reliability. Hyperautomation enables real-time data access and analysis, providing valuable insights for decision-making.

Low Productivity: 

Hyperautomation significantly improves productivity in banking processes. By automating repetitive and time-consuming tasks, employees can focus on higher-value activities that require human intervention. Workflow automation eliminates manual errors and streamlines processes, allowing employees to complete tasks more quickly and efficiently. This leads to increased productivity, reduced work pressure, and improved work quality.

Adhering to Compliance

Compliance with regulatory requirements is critical in the banking sector. Hyperautomation can play a vital role in ensuring adherence to compliance laws and regulations. By incorporating predefined compliance rules and regulations into automated workflows, financial institutions can minimize the risk of non-compliance. Hyperautomation tools can track, execute, and record transactions and processes, providing transparency and auditability.


During periods of high demand or sudden influx of processes, scalability becomes crucial. Hyperautomation enables financial institutions to handle increased volumes of transactions and processes with minimal errors. Automated workflows can adapt to fluctuating workloads, ensuring smooth operations during peak hours. This scalability reduces manual errors, maintains productivity, and mitigates wastage costs.

Related article: Increase Banking CSAT with Conversational AI Chatbots in 2023

Use Cases/Examples of Hyperautomation in Banking:

Customer Service

Hyperautomation facilitates improved customer service through the use of conversational AI chatbots. These chatbots, integrated with workflow automation, can handle low-priority customer queries, reducing waiting times and improving customer satisfaction. They can access relevant data, provide accurate information, and escalate complex issues to human agents when necessary.

KYC Process

Hyperautomation streamlines the Know Your Customer (KYC) process by automating data collection, screening, and validation. By leveraging RPA bots, banks can process customer data from various sources, verify identities, and generate reports with minimal manual intervention. This reduces costs, increases productivity, and ensures compliance with regulatory requirements.

Accounts Payable

Hyperautomation can digitize and automate the accounts payable process by utilizing OCR technology. This enables the extraction of data from invoices, verification, and processing, leading to faster and more accurate payments to vendors. By automating this monotonous process, financial institutions reduce manual effort and improve efficiency.

Card Management

Workflow automation can be applied to various card management processes, including debit and credit card processing, card replacement, charge reversal, billing, and card blocking. By automating these processes, financial institutions can enhance cycle times, improve customer experiences, and reduce the workload on employees. Automation also enables faster handling of customer feedback and increased transaction processing capacity.

Related article: 11 Important Banking Processes to Automate with Workflow Management Software in 2022

How does Autonom8’s workflow management software improve the Banking processes?

Our integrated platform at Autonom8 aids in automating business processes, including the emerging concept of hyperautomation. Hyperautomation refers to the combination of advanced technologies such as artificial intelligence, machine learning, robotic process automation (RPA), and natural language processing (NLP) to streamline and optimize workflows.

Banks can leverage hyperautomation capabilities through our workflow management software to enhance their operations. Here’s how:

1. Intelligent Chatbots and Automation Workflows:

Autonom8’s software utilizes chatbots and automation workflows to automate customer journeys. With the power of hyperautomation, these chatbots can understand and respond to customer queries, perform account-related tasks, and even provide personalized recommendations.

2. Data Analytics Tools:

Our platform incorporates data analytical tools that leverage hyperautomation to extract valuable insights from the vast amounts of banking data. By applying machine learning algorithms and predictive analytics, banks can identify patterns, detect anomalies, and make data-driven decisions to optimize their processes and improve customer experiences.

3. A8Chat for Enhanced Customer Engagement:

Customers can engage with our chatbots effortlessly through A8Chat. This intuitive interface allows users to converse with the bots, inquire about banking services, and receive real-time assistance. The hyperautomation capabilities of A8Chat ensure efficient handling of customer queries and seamless integration with backend systems.

4. Streamlined Document Processing:

Autonom8’s chatbot platform goes beyond simple interactions and incorporates hyperautomation for document scanning and image recognition. It employs advanced algorithms to identify sensitive information, mask it appropriately, and verify the accuracy and completeness of submitted documents. This reduces manual effort, improves data security, and enhances the efficiency of document processing in banking workflows.

5. Centralized Account Management:

Our software offers a comprehensive dashboard that integrates A8Chat and A8Flow. Through this dashboard, customers can conveniently manage multiple accounts and track the various stages of their mortgage process. Hyperautomation streamlines the account management process, ensuring quick and accurate updates, and facilitating seamless communication between customers and banking personnel.


Autonom8’s workflow management software empowers with hyperautomation in banking capabilities, revolutionizing their processes. By leveraging advanced technologies, such as chatbots, automation workflows, data analytics, and document processing, our platform enhances customer engagement, improves operational efficiency, and drives better decision-making in the banking industry.


FAQs on Banking Workflow Management

What is Bank Workflow Management?

A bank workflow management software allows you to automate business processes by defining how to perform tasks and when they should be performed. The entire process is determined and each task is defined as a step in the workflow.

Which Banking Workflows Can Be Automated?

1. Loan processing
2. Account closure process
3. Know Your Customer(KYC)
4. Anti-Money Laundering(AML)
5. Accounts payable
6. Credit card application processing
7. Fraud detection
8. General ledger
9. Mortgage processing
10. Bank reconciliation

What is a Banking Customer Journey Map?

Customer Journey Mapping helps us understand what customers are doing when using our services. It can also let us identify potential areas of improvement and anticipate new ways to improve our service with the customers.

What is a Customer Journey Automation in Banking?

Customer journey automation in banking sets a predefined route to aid customers with any help that they may need. It helps in improving customer engagement, messages and other interactive features. It enhances the customer experience using tools that assess and enhance your data with programs to provide relevant timely targeting and communications.

How Automation is Changing the Banking Industry?

Bank workflow management software allows banks and financial institutions to offer better customer service with reduced human effort. BPM software mitigates various risks by automating processes that need human intervention. Compliance costs are also reduced by automating manual tasks.