Streamline ITSM with Intelligent Virtual Assistants

As your organization grows, it becomes critical to give your employees timely technical support. This is normally accomplished with an IT Helpdesk. However, your staff faces a few challenges…
Did you know that 45% of your employees spend 3+ hours a week just searching for information within the workplace?
Intelligent Virtual Assistants can play a substantial role in addressing these challenges. Advances in AI have fueled improvements to our work environment, the way we communicate with others, and in the tasks we do. In the digital ecosystem, real-time user engagement is key to gain a competitive advantage and deliver a great experience. IT users are no longer willing to fill up a lengthy ticket form and wait for hours to get a response.
Artificial Intelligence has already made its mark in Customer Support and this is now extending to IT support and IT Service Management (ITSM).
Virtual Assistants (aka chatbots) are one of the leading applications of AI that have demonstrated significant promise.
Industry reports estimate $8Bn in annual savings from chatbots, with 80% of businesses considering implementing them.
Automation is a priority among IT leaders today. IT support chatbots improve overall ITSM efficiency and productivity by handling routine employee issues much faster.
IT Support bots will dramatically increase productivity and user satisfaction while working in conjunction with your staff to create a cohesive support experience for the user.
Hyperautomation, the combination of robotic process automation (RPA) and artificial intelligence (AI), can further enhance the capabilities of IT support chatbots. By integrating hyperautomation into the existing ITSM processes, organizations can achieve even greater levels of efficiency and automation.
Related article: How to Use ChatGPT to Enhance Your Customer Experience
Companies have reported 65% fewer support tickets, a 40% reduction in average handling time, and a 35% decrease in response times with the use of an ITSM AI-bot empowered by hyperautomation
“55% of all large enterprises will deploy chatbots in IT support to increase work efficiency by 2020” – Gartner
Deploying Intelligent IT support Virtual Assistants empowered by hyperautomation does not mean replacing human executives; it simply means reducing the effort taken by technicians while simultaneously increasing the effectiveness of operations to elevate the customer experience. Employees in an organization would appreciate it more if their tickets got resolved faster and effortlessly rather than waiting for days to get a simple issue resolved. A8Chat is an AI-powered, enterprise-grade Virtual Assistant that can learn, adapt, and evolve based on the growing needs of your employees and your IT Helpdesk. By incorporating hyperautomation, Autonom8 ensures that the Virtual Assistant is equipped to automate complex processes, provide intelligent recommendations, and deliver a seamless support experience. Schedule a demo with Autonom8 to learn more about how hyperautomation can revolutionize your IT support.
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